FAQs

 Q1: How long do the prints last?

A: They will last for at least 7 years, could up to 10 years.

Q2: Will the prints fade and are they affected by the sun?
A: They are not affected by the sun because very high temperatures and direct heat are needed to darken the paper. It might happen that they fade but this will not occur before the 7 years mark.

Q3: How many images can I print?
A: It depends on the size of the image, but in general, printing at least 100 images is common.

Q4: What is DPI?
A: DPI stands for Dots Per Inch and it indicates the printing quality. The higher the DPI, the higher the quality.

Q5: How much is the shipping fee?

A: The shipping fee varies from product to product. At times, there will be discounts and special promos. Check on the particular product for the shipping fee and always be updated with our promos and discounts on our various social media outlets.

Q6: Do you have free shipping?

A: YES! As we’ve said, we have some promos and discounts with our products. At special times, we will offer free shipping for our products. 

Q7: When will my order arrive?

A: There is no definite and fixed number of days for the arrival of the product. It will depend on the size of the product. Please allow around 10 - 25 days for the product to arrive to you.

 Q8: Can I cancel my order once it is placed?

A: As soon as you place your order, we immediately process it in our inventory so unfortunately, you cannot cancel placed orders. Be sure that you are 110% sure about purchasing the product before proceeding to checkout.

 Q9: Do you have a return policy?

A: Please refer to the Terms & Condition page for our return policy and for other concerns.

 Q10: Where can I contact you in case of concerns with the products?

A: You can reach us by sending us an e-mail on our Contact us or Live Chat